At Caleo Collective, we aim to deliver your orders quickly, safely, and reliably.

1. Order Processing

• Orders are processed within 1–2 business days after confirmation
• Orders are not processed on weekends or public holidays
• You will receive a confirmation message once your order is placed

2. Delivery Time

Estimated delivery times:

• Inside Dhaka: 1–3 business days
• Outside Dhaka: 2–5 business days

Delivery times may vary due to location, weather, or courier delays.

3. Shipping Charges

• Shipping charges will be calculated at checkout
• We may offer free shipping on selected campaigns or minimum order value

4. Order Tracking

• Once your order is shipped, you may receive a tracking number (if available)
• You can track your order through the courier service

5. Delivery Conditions

• Please ensure your address and phone number are accurate
• Our delivery partner will contact you before delivery
• If you are unavailable, delivery may be rescheduled

6. Delays & Issues

While we try our best to deliver on time, delays may occur due to:

• Courier service issues
• Natural events or public holidays
• Incorrect shipping information

We appreciate your patience in such cases.

7. Failed Delivery

If delivery fails due to incorrect information or unavailability, the order may be:

• Returned to us
• Re-delivered with additional charges

Return & Refund Policy

Last Updated: [Insert Date]

At Caleo Collective, customer satisfaction is important to us. If you are not completely satisfied, we’re here to help.

1. Return Eligibility

You may request a return or exchange if:

• The product is damaged, defective, or incorrect
• The item is unused, unworn, and in original condition
• The product is returned with original packaging and tags intact

2. Return Request Time

• Return within 2 weeks or when we received it

3. Non-Returnable Items

We do not accept returns for:

• Items damaged due to misuse
• Products without original packaging or tags
• Discounted / clearance items (unless defective)

4. Exchange Policy

• Exchanges are available for size issues or defective products
• Exchange is subject to product availability

5. Refund Policy

• Refunds are only applicable in case of out-of-stock or unavailable replacement
• Refunds will be processed via the original payment method or mobile banking
• Processing time: 5–10 business days

6. Return Process

To initiate a return:

1. Contact us via email or phone
2. Provide your order number and issue details
3. Our team will guide you through the next steps

7. Return Shipping

• For defective or incorrect items: We cover return shipping cost
• For size exchange or preference: Customer bears return cost

8. Contact Us

For any shipping or return-related queries:

Email: support@caleocollective.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]